By: Priscila Ferreira, Product Manager (ZAP)
After six years of its launch on the market, the App ZAP ON has been updated with a significant redesign. This enhancement brings advances in navigation, design and self-service features, demonstrating a commitment to user experience and adaptation to new digital demands.
The app ZAP ON is more practical and has better navigation, reflecting one of the main improvements in this update, which is the focus on user experience. With this new version, it is possible to find all the features in a more simplified and intuitive way.
Top up your ZAP account
Top-ups are just a tap away on the main screen. You can also check the balance of all your accounts, whether ZAP Fibra or ZAP Satélite.
TV and Cinema
Additionally, users can watch and set alerts for their favorite channels’ programming, check out the latest releases that they can watch at home in the Videoclube, and search for films available on ZAP Cinemas, as well as upcoming sessions and trailers. All without leaving the ZAP ON app.
Design
When accessing the new tool, the customer will find a more functional and intuitive design. The more user-friendly and aesthetically pleasing interface improves navigation and the user experience.
In a world where digital aesthetics and ease of use are so important and make a difference, this update to the look of ZAP ON stands out as a response to the expectations of users, who seek simplicity and efficiency in their daily interactions with technology.
Self service
The new version also puts user autonomy and SelfCare first as it expands self-service options, allowing customers to update their personal data, check their balance and make payments with ease.
In the future, the app will include technical diagnostics features, giving users more autonomy to troubleshoot issues before asking for help. This type of action reduces reliance on customer service, speeding up issue resolution and providing a more convenient experience.
With these improvements, the ZAP ON is positioned as an essential tool for those seeking practical and autonomous management of their TV and Internet services. The evolution of the App shows that the company is attentive to needs and willing to invest in a high-quality experience for an increasingly digital customer base.
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