Technology is increasingly blurring the lines between the physical, digital and biological spheres and is rapidly changing the way people live, work and communicate. The public sector is a case and one of these cases, in terms of policies, institutions, strategies and instruments, there is no longer a clear distinction or separation between government and e-government.
With the evolution of e-governance, administrations and public institutions around the world have been irreversibly transformed, both structurally and in terms of the dynamics between governments and the people they serve. These observations come from two decades of analysis, research and trend tracking within the United Nations survey on e-governance.
Since 2001, the United Nations has prepared an annual report called “E-Government Survey“, a biennial publication of the United Nations Department of Economic and Social Affairs, was conceived and continues to be recognized as a valuable measurement and development tool, serving both as a monitoring mechanism and a guiding framework for the digitization of the public sector.
How is this ranking carried out?
A form is sent annually and filled out by a local institution, responsible for electronic governance, in our now it is the IMA (Institute for Administrative Modernization), with these data the Department of Economic and Social Affairs of the United Nations calculates the index according to the information provided.
In its penultimate publication, which was prepared in 2020, Angola appears in 159th place, with the following values:
- Electronic Government Development Index: 0,3847;
- Online Services Index 0,4882;
- Telecommunications Infrastructure Index: 0,1364;
- Human Capital Ratio: 0,5295
In its last publication, which was prepared in 2022, Angola appears in 157th place, with the following values:
- Electronic Government Development Index: 0.3789;
- Online Services Index: 0,4716;
- Telecommunications Infrastructure Index: 0,2004;
- Human Capital Index: 0,4648
Selection criteria
The selection criterion is based on the Online Local Services Index, which for the year 2022 had the following criteria: Institutional framework, provision of content, provision of services, participation and commitment, and technology. The institutional framework dimension focuses on the municipal e-government strategy, organizational structure, legislation governing access to information and privacy, and open data policy.
For content delivery, the aim is to identify the extent to which essential public information and resources are available online. The third criterion is service delivery, focusing on the availability and delivery of specific government services, and the fourth criterion is participation and involvement, which assesses the availability of mechanisms and initiatives for interaction and opportunities for public participation in government structures. local governance.
The technological dimension focuses on the technical characteristics of portals to specify how the site and content are made available to users; relevant indicators relate to factors such as accessibility, functionality, reliability, ease of navigation, visual appeal, and alignment with technological standards.
É It is important to note that, although almost all countries are involved in the digitization process, not all have reached the same level of development, and although institutions at all levels are committed to modernization and digital transformation, approaches and results vary greatly. Not all countries are able to achieve the same sustainable development gains through the development of e-governance, and the benefits for communities and vulnerable segments of the population have been disproportionate and uneven.
