Os mobility apps who operate in Angola ask users of this service to pay more attention when using these means of road transport, with a view to avoiding possible kidnappings or anomalous situations.
Debating at the round table on “Challenges and solutions in the safety of app-based taxi users”, at the Technological Innovation Fair of the Luanda Telecommunications Institute (FITITEL/2023), customers advise customers to always check the registration number and characteristics of the vehicle that appears on the app before boarding.
They ensure that the digital taxi service is safe, as it has a direct line with drivers and has contact with security entities, requirements required to operate in this segment.
For Emerson Paim, CEO of Kubinga, your institution ensures the safety of passengers and drivers, through vehicle registration and GPS application.
BUT: Constant robberies in taxis by app worries citizens
The person in charge stressed that his service also focuses on driver training, with the use of a smartphone and the insertion of more than one telephone number for the company's customer.
Evando Beto, responsible for the transport company per application T'Leva, considers customer safety to be essential and reported that the company has a 24-hour call center, a means of monitoring vehicles during the trip.
Despite these security mechanisms, it recognized that any system is fallible, therefore, customers must be more cautious when requesting personalized services, investigating all the procedures that the application guides.
