Issuance of Criminal Records and Identity Cards is being affected by cuts in submarine cables, informed the Consulate General of Angola in Lisbon, Portugal, in an official note.
In the note, that diplomatic institution stresses that all its services are under an unforeseen situation that is affecting international communications between the country and the West, and that this situation should continue until the month of September.
Unfortunately, this interruption has directly impacted the services for issuing Criminal Records and Identity Cards, which is affecting the service process and compliance with pre-established deadlines for deliveries.
In view of this situation, the Consulate General of Angola in Lisbon requests the understanding of all users until normality is restored. We are working tirelessly to resolve this issue as quickly as possible and minimize any inconvenience caused.
BUT: Angolans complain of telephone and internet failures in recent days
In the respective statement, the Consulate stresses that it is committed to providing a quality service to its guests, and deeply regrets any inconvenience caused by this situation beyond our control.
To inform that a rupture of submarine cables, probably associated with strong currents in the Congo River, is affecting communications in countries south of the Democratic Republic of Congo, where Angolan civil society has been feeling a “slight degradation in internet quality".
The simultaneous cut in the three main submarine cables (WACS, SAT3 and ACE), which connect the west coast of Africa to Europe, will have occurred more than 150 kilometers from the Congo River estuary, affecting mainly international communications with Europe, says a announcement from Angola Cables.
According to Angola Cables, the consortia that manage the respective submarine systems are already working on repairing the cuts, with communications expected to be restored by the beginning of September.
