Of course, many frequent users of the Multicaixa system have already encountered situations of duplicate surveys and embedded notes, which certainly gives rise to a certain concern to them and leaves us with no clear answer, but now the EMIS (Interbank Services Company) ended up clarifying the reason for this situation.
According to the company that manages the Multicaixa system, it admits the existence of discrepancies in the bank statements of the network users in relation to movements carried out at night and at weekends, a situation that, he clarifies, is due to the closure of the computer systems of some banks, for accounting closing and maintenance.
Through a statement, EMIS acknowledged that the Multicaixa system presents “some problems“, Which says they are characteristic of their“ dimension and complexity ”, but ensures that“ the total integrity of legitimate movements made by cardholders, at any time of the day or night, is guaranteed, regardless of your bank online ou offline".
But what is the real cause?
Due to the information released, it is due to the fact that many of the banks that integrate the Multicaixa system still have the “need to close their IT systems at the end of the day and on weekends for accounting closing and maintenance actions ”.
The result, the note continues, is that these banks are only part of the Friday, Saturday and Sunday movements on the following Monday, with the value date of this day, which creates confusion among customers.
On other occasions, “a withdrawal is done with authorization given by the bank and is immediately reflected in the banking system, and another survey of the same importance is authorized by EMIS, because in the meantime the bank went offline. This last movement will appear in the bank statement with a value date different from the first".
Is the problem already being fixed?
A The company also ensured that it is working with banks to standardize the presentation of value dates and movement dates in order to avoid this type of constraint ”, noting that, despite these anomalies,“ the Multicaixa system does not families at weekends, or at any other time or circumstance ”.
In addition to the system failures, EMIS recognizes some anomalies in the equipment “especially when placed in very dusty areas”.
Why do notes get stuck?
According to the statement, “it also happens that sometimes the qualities of the notes themselves are not the best, which causes the jamming of the note dispensing devices. There are also power outages and communications outages that can occasionally occur ”.
Do you agree with the justification of EMIS?
