A Ucall, a leading company in Contact Center and Customer Experience in Angola, announced the launch of its new business solutions with Artificial Intelligence (AI) and its innovation strategy based on technology. The event took place during its participation in FILDA – Luanda International Fair from the 23rd to the 28th of July, in the Special Economic Zone.
New solutions include ChatBot (with AI) and Speech Analytics (with AI). These offer immediate gains in efficiency and effectiveness in monitoring interactions between the customer and the company, automating simple day-to-day activities that guarantee better performance, efficiency and real-time responses to customers, improving their experience and leveraging the business. with a high level of precision and speed.
ChatBot (with AI): The Automated Interaction Revolution
Designed to revolutionize the way companies interact with their customers. This solution simulates human conversations through text or voice messages, using advanced AI to automatically understand and respond to users' questions and requests in a natural and efficient way. This solution allows for 24/7 service, increasing customer satisfaction and optimizing the company's resources.
Speech Analytics (with AI): Advanced Conversation Analysis
This powerful tool allows detailed analysis of conversations, as it has advanced software capable of storing, transcribing and analyzing the information contained in phone calls and chat interactions, including Web Chat, WhatsApp and
Facebook. With this solution, companies can obtain valuable insights into customer satisfaction, identify trends and behavior patterns, and continually improve their service processes.
The new solutions provide a competitive advantage in the market and reinforce Ucall's strategy, aligned with technological innovation and customer experience. This launch marks a new era for the company, which, as a leader in the sector, is committed to continuing to provide a differentiated service, enhancing team performance and increasing competitiveness with automated solutions.
based on Artificial Intelligence.
During FILDA, visitors were able to interact, in real time, through demonstrations of the solutions, highlighting and validating their effectiveness and applicability. In addition to these innovations, Ucall offers a range of consolidated services, including other business solutions: Billing, Customer Experience, HR Outsourcing, Contact Center and Data and Business Control.
Ucall Leading contact center company in Angola, always investing in technological evolution, an example to follow
Ucall is a contact center company, with great customer service methods and tools.
Come and see it up close.