Learn how to eliminate the DSTV E-16 error

By
Jorge Cognitivo
-
135199

Solution for the DSTV E-16 Error

A Multichoice Angola offers a service that is one of the most requested in the country. When a service has so much adherence, the usual doubts arise.

Our mailbox has been “attacked”By messages from users concerned with eliminating the E-16 error, which usually appears when the subscription term ends. The fact is that this error should disappear as soon as loading is done, but it does not always happen…

So here are some tips to quickly solve the E-16 error.

1 º - Before loading your card, make sure you leave the decoder on and active 500 channel (it is a DSTV recommendation)

2 º - Choose an easy payment method. Avoid the banks and go to a Multicaixa, choose the option “Payments", then "Other services”And you’ll see the option DSTV Monthly or Quarterly. You will be asked for your card number (just point it out before leaving the house) and you are ready, an invoice will be issued and your service must be activated.

If the service is not activated and the E-16 error persists?

More options on the way:

a) Via Facebook

The link is this one, just explain the error and give the number of your card and the number of the transaction, which can be seen in the invoice issued in Multicaixa. If you have questions about this procedure, read this article.

b) Via Telephone

As I said at the beginning, the idea is to eliminate the error without much "stress" and for sure, using the phone will avoid further annoyances. Use the following DSTV Angola customer support contacts: +244 923 120000 or +244 226 698989 or the + 244 222 698989.

I must say that almost every month I use this second method, with absolute success, mainly using the first number. (The obvious disadvantage is spending a little more balance =

c) Via Email

Have you tried the other two methods, don't you have time to go to one of the official DSTV posts? Try to send an email to the following address: [email protected] (you will receive a notification with a tracking number for your complaint)

Well, there are other methods, such as the DSTV official application, or send a message to the number 43788 or use the service “do it yourself“, On the official website of DSTV: http://pt-angola.selfservice.dstv.com/self-service/códigos-de-erro/ . But, I make it very clear that the first methods are the most effective.

Know another method to eliminate the E-16 error? Share with us!

RELATED ARTICLESMore from author

47 COMMENTS

  10. Your services have not been efficient due to the fact that every time a customer makes the payment to replace the deposit, it takes a lot of gymnastics, and the telephone options become more expensive because they take a long time to attend, for example: I paid my subscription since morning of 03.05.14 until the moment I don't have the signal.

  12. Your services lately have not been efficient due to the fact that every time customers make the payment to reset the deposit, they ask for a lot of favor !! even with phone options.

    On the other hand, the direction in the casenda is almost always without signal / system… they become more difficult… .please solve it !!!

  14. Bué cool masé is the roe…
    Porras… .Since the 27th of October I made the payment for the Dstv shit, even the one that continues with these E-16 failures

  15. my question is about the message that you have sent about the exchange of the decoder, it is the second time that I have received it. I need more clarification regarding the subject.

  16. Greetings.
    Why doesn't DSTV adopt the same signal activation system as ZAP?
    I pay in addition to the deposit, also 4 balance cards to activate the deposit at home.

  17. Good afternoon,
    I lost the signal from Dstv, but over the phone I ended up doing the procedure to eliminate the error É-16, I would be grateful if you could verify this because I am not sure that I did the correct thing but I want the signal restored. 4250 3647 176

  18. I made the payment to no. From the DSTV42689174682 card, 3 days have passed and the payment made via multi-box is not set

  19. With Angels and Archangels !!! Crosses !!!
    I changed the decoder, to HD! That DSTV Explora! The headache I'm having is quite painful! I paid the monthly DSTV package of 7500kzs, I paid for the HD 1500kzs service to be able to access the recordings which makes a total of 9000kzs and none of the services advance. Now error E16 appears ... now error E102 .... and in this already goes 1 week which unfortunately must already be doing the discount of the paid days !!! When I call 923120000 it has been a disaster! Well, there are the balances and nothing to solve the situation for me! In one Now I have signal and in another I don't !! Please tell me what to do because this is driving me crazy !!!

  20. I paid for the month of August and September. In this last Payment I was informed that I cannot have the signal. This is not possible to consume your services without paying. Solve my problem. Card :-) 41192442600

  22. I loaded my card already a month ago and as I was absent until now the signal did not activate. 10207683490 please receive. Thanks

  23. Good morning, guys dstv you need to improve your services a lot. The only thing that has improved a bit is the phone service. The rest is still very bad this way we are going to flee to zap take the damn error E16, the person with payment on time you take the signal, a lot of fun.

  24. Your work is wonderful and surprising, so let us walk together, for your humility towards customers. Good work.

  25. My problem is very delicate, the decoder goes through life entering the key and I'm already tired of this situation. I very much ask that you help me solve this problem and that it does not appear in other instances.

  26. I need you to eliminate error E-16 urgently, as I am missing an important program.
    The card number is: 10254061715.
    Thankful.

  27. For your mistakes I made the payment on 21/10/2015 until today I am unsigned for your errors and on the 2/9/2015 I also made the payment only q I will not register here for the exchange of numbers the number of my card is 42099113682 but yours meterao 42909113982 so last month i watched without a problem so check this out please

  28. Good afternoon, I'm very sad, they removed the one gospel channel 331, now there are only secular kennels.

  32. Good night I recharged my DSTV at 10am only when it was turned off, now it is turned on, only it was not active.
    The card number is 42612764185

  36. Very good night, I recharged today at 09:52 am, the signal was restored, but unfortunately I have lost the signal so far, and this error E16-4 appears, and I would like you to help me in this situation please. my card number is this: 10133590819.

  37. Greetings Dear,
    Card nº 7029737456 |
    Since the acquisition of my Box on 30/09/19, but it was installed in March / 2020
    Since its operation I cannot see the positional channels 690/691 TPA

    Can you please help with the matter at hand?
    I await an answer
    Att

  38. Good morning my dear
    Card nº 7029737456
    I renewed my subscription three days ago I have no signal Error E16-0

    Deserving your attention
    Cpts.

  39. Comment: hello Dstv more than a week ago that I paid for my subscription and so far I have no signal. Error code E30-
    4 card number 4264007713

  40. Good morning DSTV! I had technical problems with my device! so I canceled the signal! I was already an Atlantic agency to reactivate the signal, the answer I was given was that it was regularized, I got home so far nothing!
    4122346294

  41. Good afternoon, I recharged it for 3 days but are without all available channels ..
    And still appears E16-4

  42. Good afternoon, I recharged it for 3 days but are without all available channels ..
    And still appears E16-4
    10484008109

  44. Good morning, it's been the 4th day since I didn't view all of the packages Come Always Error in Channels because I did the Refills but before that I viewed them all

LEAVE AN ANSWER

Please enter your comment!
Please enter your name here