In December, taking advantage of 15's Multichoice Angola, we had the honor of being able to sit down and talk exclusively with the General Manager of that company, the Dr. David Russel. Among the many emails with questions about Multichoice services, we chose some and made a list. The answers can be obtained via video and audio during the next week.
By the way, here are a few questions:
1. During those 15 years of operation, what were the biggest technical challenges encountered by the company?
2. With the growth in the number of customers, the quality of service pressure also appears. In this regard, has the company already reached its highest level?
3. One of the constant complaints is the delay in activating services. Is the company developing any solution to solve this problem?
4. Are there plans for improvements in Multichoice's Call Center?
5. In some countries Multichoice offers satellite Internet service. Angola is not an option yet?
6. In Angola there is talk of Digital Television that can bring several competitors to Multichoice. How does the company analyze the coming of this technology?
Want to know what the other questions + answers were? Stay tuned to MenosFios for the next week.
