[Angola] Tired of DStv queues? Try Facebook!

By
Mauro Yange
-
11532

dstv

Whoever subscribes to DStv services (at least in Angola) has certainly had to wait hours in a row waiting to be served, simply because he needs to activate the sign of his card or make a simple complaint. The good news is that you can now do all of this through the Facebook from DStv Angola.

The process is quite simple, just send a message or write a comment stating the question you want to solve and the number of your card and in a few minutes you have an answer for your case. As you can see in the image below:

dstv-attendance

Also I tested the customer service DStv by Facebook and I approve. In my case it was a little more complicated, it was a more technical problem, so I was asked for the phone number and they called me, they gave me a series of instructions and my problem was solved. Worth saying that it was almost 22 hours.

This is another example of how new technologies can solve our daily problems and for this is not necessary to reinvent the wheel, DStv simply created a page on Facebook and by what we know Facebook is free and anyone can handle. This may be the solution to improve (precarious) customer service in Angola.

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61 COMMENTS

    • Dear João Bernando Loso, please send your complaint to http://www.facebook.com/dstvangola, which is the official DStv page for these cases. The Menos Fios website does not provide services to DStv and cannot help you in that regard.

      We apologize for the inconvenience and sincerely apologize,

      The DStv team on Facebook

    • Dear, good morning

      Please send your complaint to http://www.facebook.com/dstvangola, which is the official DStv page for these cases. The Menos Fios website does not provide services to DStv and cannot help you in that regard.

      We apologize for the inconvenience and sincerely apologize,

      The DStv team on Facebook

    • Dear, please send your complaint to http://www.facebook.com/dstvangola, which is the official DStv page for these cases. The Menos Fios website does not provide services to DStv and cannot help you in that regard.

      We apologize for the inconvenience and sincerely apologize,

      The DStv team on Facebook

  2. IT IS NOT THE FIRST TIME I NOTICE, PAY IF ZAP AND IT'S SOON IN THE MOMENT TODAY I PAID DSTV AT 9 AM AND UNTIL THE 16 HOURS STILL WITHOUT TV BECAUSE THE M # CARD IS 42584315917 CONTINUE WAITING OR U WAIT FOR ZAP WAIT FOR THE VAP ANSWER

    • Dear, please send your complaint to http://www.facebook.com/dstvangola, which is the official DStv page for these cases. The Menos Fios website does not provide services to DStv and cannot help you in that regard.

      We apologize for the inconvenience and sincerely apologize,

      The DStv team on Facebook

    • Dear, please send your complaint to http://www.facebook.com/dstvangola, which is the official DStv page for these cases. The Menos Fios website does not provide services to DStv and cannot help you in that regard.

      We apologize for the inconvenience and sincerely apologize,

      The DStv team on Facebook

      Thank you

  3. Jelson da silva, I have a problem viewing channels I am seeing the message E16-4 you are not enabled to view this channel or your account has been suspended.please contact call center for assistance.
    my description was a lot more, but now I loaded 13330 kz. I don't know if it is one of the reasons that leads me to present some channels and others not. More than tpa1 and 2 are presenting.

    • Dear, please send your complaint to http://www.facebook.com/dstvangola, which is the official DStv page for these cases. The Menos Fios website does not provide services to DStv and cannot help you in that regard.

      We apologize for the inconvenience and sincerely apologize,

      The DStv team on Facebook

  8. please i am distressed i already made the payment and i have no sign this coming. E16-4 encoded channel the card number is 41129867382
    please wait for the solution

  9. I already paid and I have no signal please resolve this to come E16-4 encoded service the card is 4129867382

  13. Thank you for resetting the signal from my decoder with card No. 42506904996. I made the payment yesterday and today they removed the signal. I reiterate my gratitude for resolving the issue. My cell phone number 938217844

  14. I come for this informal that Thursday I downloaded from multi-box and so far I have no signal, my art is: 42759388673

  15. ACTIVATION OF CARD 42534875234. FROM THE MORNING THAT WAS CHARGED UNTIL THE MOMENT CONTINUES NO SIGNAL, WITH THE DECODER AT THE 500 GLOBE POSITION

  16. Dear Sirs,
    Accept my respectful regards,
    I am a customer of Dstv for years, but I have always had problems with the signal
    Last week I paid together in relation to ZAP, the last one the signal came in less than 54 minutes while the DSTV, until now I am without signal, can I know why?

    Another question is v / our customer support that number is a pity whenever the agent wants to call there is always busy, is that right ?, so please change the customer service via phone.

    MY CARD IS THE FOLLOWING: 411 576 80 103

    I'm waiting for news and the signal.

    WELL Hajam
    Luis Alberto False

  18. Illustrious greetings,
    I made the multi-box payment for the dstv bue package more at the following number 42760750143; Saturday at 13:00 and so far it has no signal. Good work

  19. I paid or recharged my card when it was still 6000 kz now the prices went up and I was changed and the time decreased I want to know why

  22. the calls have to be free as in the zap, since it takes a long time to answer, or it would not be necessary to call you after you have already paid the charge, you can still use the recharging system such as zap, unitel and movicel.

  23. I recharged for the bue mais package, using the multi-box, DSTV card 42822640654. I HAVE NO SIGNAL

  24. good afternoon i would like to know where i can pay dstv i am in benfica thank you very much

  25. I would like multichoice to increase one more sports channel and one movie in the bue mini package. I take this opportunity to find out if there are any promotions currently and to find out how many channels the bue mlni package has

  26. People are really complicated pa, they are often repeated that this site is not at the service of dstv, but even so they continue to complain here, what a thing pa.
    These people get on their nerves, kkkk…
    My card is 4 ####, my card is aaaa, I have no deposit, I paid on day x ...
    Holy patience.

  28. FINALLY, This means of addressing the various issues related to Dstv is to be welcomed. Before, there were long lines, but with this one, no one will go to the jembas facilities anymore… .. believe me …… .. I hope there will be efficiency with this medium

  29. me, I went to the multi box to load bue + and I didn't understand anything about the prices increased

  30. Very good night, dstv team. I want to know what the price of the decoder explores, the prices of the packages. I await your reply.
    Cabinda

  31. Edson. Juldes liked kkkkkkkkkkkkkkkkkkk, these people on the nerves. Hihihihihihihihihihihihihihi ………… .quab “crazy, but you are right, or people don't read or have difficulty interpreting a text.

  32. The same text with the necessary corrections-

    Edson. Juldes liked kkkkkkkkkkkkkkkkkkk, these people get on the nerves.
    Hihihihihihihihihihihihihihi ………… .how crazy, but you are right, or people don't read or have difficulty interpreting a text.

  34. Good night!
    On 16/08/2014 I made the payment for the subscription of the card 41223465505 for a month that unfortunately on the 30th of the same month the cuts started, every day a phone call which makes it more expensive how the subscription takes into account the time waiting; fed up with this situation that is not new today, he went to the dstv counter and the operator guaranteed that the problem was overcome my amazement arriving at home again cut, I call to get satisfaction the operator says he can't do anything, it has to be the counter, it really is like this? I know only one but I think you should consider your customers. At this moment they just called I don't know if it will be for how long. Thank you for checking the bill and explaining what’s going on.
    Mc

  37. Look, I made the purchase of the decoder on the day 26 09 2014 until now, not your signal, I already made two payments, I don't know what is going on my card number 10 13 32 75 24 7 i my nude 936680954 profavor solve my problem.?

  38. I paid for DSTV yesterday and the error E16 appears on the screen. I can't speak to the customer service. Can someone help me? card number 10052787594

  39. sff. I paid for my subscription, however, the error E16 insists, I request the signal reset. card nº 428 863 699 1

  40. am I very much in love with Dstv, even with the technological advancement, so many mistakes of the genre happen? I paid the deposit yesterday so far I can't see the images. They have to win examples with Zap, little time on the market and a lot of efficiency.

  41. good night i made the exchange of the decoder according to your recommendations now i need the respective reactivation of the new card number10133 966 282 thank you for your good understanding.

  43. Please, my card recharge is finished and I can't just watch Tpa 1e 2. Card number 10047962559.

  45. I would like you to check if my card is loaded. and know if they do ollin.42540897685 activation

  48. Dstv's customer support almost doesn't work, the customer pays and waits 48 hours for the signal and nothing, calls him and nothing is listening to music waiting there if the balance goes still they don't answer you, what service is this?

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