The mobile operator UNITEL informed that it will compensate the clients of the “plan plus 24 hours” due to the instability of the network signal verified in the last two weeks, which led to complaints from the same customers of the service, according to the words of Miguel Geraldes, Director General of the operator.
The manager provided this information at the end of a meeting with the National Communications Institute (INACOM), where he also said that the problems in the operator's network were due to a failure in the voice and internet systems management programs.
BUT: Chaos: UNITEL, MOVICEL and ZAP FIBRA have network instability problems
Speaking to ANGOP, Miguel Geraldes explained that customers of the “plus 24 hours plan” were the most affected during the period of instability, so they will be compensated for the losses, in a method that is still being evaluated by the telephone company. About the financial losses caused by these problems, the Director General of the operator did not reveal, and he even ruled out the possibility of cyber attacks on the 17th, 26th and 27th of February.
"We are not facing a cyber-attack, these are technical problems, which will soon be resolved”, He explained.
On the other hand, Ale Fernandes, CEO of INACOM, informed that his institution has been working with UNITEL to update its network, having detected flaws and found solutions to mitigate the effects of adverse situations. The PCA also highlighted that, according to explanations from UNITEL's management, the disturbances were already foreseen, since it was decided to update the system.
"Work continues to be done, this week will be more intensified and the resolution is coming soon”, said Ale Fernandes.
